YOUR ORDER PROCESSING
We will process and ship your order within 48 hours after your payment and confirmation is received. Orders received on weekends and holidays will be processed on the next business day. All orders placed Friday after 1:00 pm PST will be processed and shipped on the following Monday. During holiday season, due to extremely high volume, it may take 48-72 hours to process orders. In order to process your order smoothly, your clear information and instruction are important.
SHIPPING INFORMATION VERIFICATION
For placing order by credit card, your shipping address has to be verified if it is different to your billing address. We will ask you to fill out an authorization form and signed. Your order may be delayed to ship until we receive your signed authorization form.
For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the fund is cleared into our account. Customer is responsible for correct entering the shipping information and contact information, wrong or miss typo may cause delay on your order.
For merchandise less than 120lbs/box, it will be shipped by UPS Ground & Express, FedEx Ground & Express or USPS Priority services.
For merchandise over than 120lbs/box, it will be shipped by professional LTL trucking company (UPS Freight, FedEx Freight, SAIA Freight, Daylight Freight, R&L Freight, Roadrunner Freight etc.). Carrier driver will contact the customer to arrange delivery appointment with contact information provided.
REQUEST CANCEL AFTER ORDER SHIP OUT
Customer can request cancel order only if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 3-5% cancellation fee. Once the item is shipped, your order cannot be canceled. All sales are final, but if you have any problem your purchase please contact us ASAP and we will help you resolve it.
SHIPMENT INSPECTION / SHIPPING DAMAGE POLICY
It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Landing when you sign for your package(s). You must also report any damages to Motorscycle.com by phone at 503-208-4413 or email us at USAmotorscycle@gmail.com within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, Motorscycle.com will file the claim for you and ship out your parts free of charge. If you do not report damages to Motorscycle.com within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without approval of Motorscycle.com, the restocking fee will apply. If your vehicle sustained structural and frame damaged beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.
RETURN & REFUND POLICY
We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle, give our customer service department a call and we will guide you to our refund process. Note that all sales are final once product are shipped out, however, if you have any problem your purchase please contact us ASAP and we will help you resolve it.
OUR RETURN POLICY AGREEMENT:
* Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
* Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
* This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
* All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.
* 25% – 35% restocking fee may be applied according to the condition.
* If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
* Order may be canceled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 3-5% cancellation fee.
THE LIMITED WARRANTY FOR YOUR NEW Motorscycle.com VEHICLE
Your New Vehicle Limited Warranty gives you specific rights. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle.
Motorscycle.com are not responsible for any time you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.
WHEN YOUR WARRANTY BEGINS
Your Limited Warranty Start Date is the day you take delivery of your new motor vehicles.
CHECK YOUR VEHICLE
Motorscycle.com vehicles are carefully inspected at the assembly plant and, with the exception of “drop-shipped” vehicles, at the dealership prior to retail delivery. Occasionally something may happen in shipping transit, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive you vehicle, notify your dealer immediately or as soon as you possibly can.
MAINTAIN YOUR VEHICLE PROPERLY
An Owner’s Manual with a Scheduled Maintenance Guide, which indicates the scheduled maintenance required for your vehicle, will be delivered with your new motor products. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and may help increase the value you receive if you sell or trade your vehicle.
It is your responsibility to make sure that all scheduled maintenance I performed and that the materials used meet or exceed Vehicle’s specifications. Failure to perform scheduled maintenance as specified will invalidate warranty coverage on parts affected by the lack of maintenance. Retain receipts for completed maintenance work and/or materials.
WHAT IS COVERED?
Motorscycle.com warrants every product we sell to be free from manufacturer’s defects in materials, i.e. the new vehicle performs as intended when delivered to the purchaser. This limited warranty is for defects from the manufacturer only.
THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:
|Parts Covered Under Warranty||Description||On-the-Road Vehicle
|Engine (Lubricated Parts)||All internal lubricated parts inside engine||1 Year||1 Year|
|Transmission system||All internal lubricated parts contained within the transmission case||6 Months||6 Months|
|Drive System||All internal lubricated parts contained within the drive system||3 Months||3 Months|
|Fuel System||Parts for containing and supplying fuel||3 Months||3 Months|
|Electric System||Electrical power control, supplying and charging system parts||3 Months||3 Months|
|Cooling System||Components parts included in cooling system||3 Months||3 Months|
|Brake System||Components parts included in Brake system||3 Months||3 Months|
|Chassis||Major frame and steering control parts||3 Months||3 Months|
|Suspension System||Components parts included and supported for suspension||3 Months||3 Months|
|Intake & Exhaust System||Components parts included in Intake and Exhaust System||3 Months||3 Months|
|Engine (Engine Casing)||External Engine case and Cover||30 Days||30 Days|
All internal lubricated parts, i.e. pistons, piston rings, piston wrist pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump (where applicable), valves, valve springs, valve guides, valve seats, valve lifters and valve push rods. The engine cylinder head and cylinder will only be covered if damage is caused solely as a result of the mechanical failure of one or more internal lubricated components listed above.
The engine case itself will only be covered if damage caused was solely as a result of the mechanical failure of one or more of the internal lubricated components listed above.
All internal lubricated parts contained within the drive axle housing case (where applicable), i.e. differential, differential gears, drive shaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing will be covered, only if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing,
Carbureted vehicles: the carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. (Motorscycle.com does not offer any fuel injected vehicles at this time; if and/or when we do components covered by the Limited Warranty will include: fuel injectors, electronic fuel pump, fuel rail and fuel pressure regulator.)
Stator, stator pickup, magneto, voltage regulator/ rectifier, CDI, starter relay/starter solenoid and starter motor (where applicable), coil, distributor assembly and injector relay (if/when applicable).
Cooling System (liquid-cooled vehicles only):
Radiator, radiator cap, thermostat, thermostat housing, temperature indicator sensor or switch, cooling fan motor(s), water pump and water pump housing.
Calipers, brake drum housings, drum brake linkage, reservoirs, rotors, and lines. Brake pad and/or linings are not covered
Frame, swing arms, A-arms, steering controls (linkages, rod ends, steering boxes and/or racks.)
Transmission (Automatic or Standard):
All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears. The transmission case itself will be covered if any damage was caused solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case.
Coverage And Limitations:
Initial assembly and preparation must be performed in accordance with the Consumer Motor Vehicle Delivery Preparation and Inspection Form that is provided by Motorscycle.com. Additionally, all work must be performed by professional technicians (i.e. engine repair shop, motorcycle shop, local auto repair shop) or an authorized dealer to assure that the vehicle is in correct working order. Upon completion, you must mail to Motorscycle.com the Consumer Motor Vehicle Delivery Preparation and Inspection Form, signed by the technician who performed the service. You will need to provide proof of this service if filing a warranty claim, so retain all receipts. At our sole discretion and subject to the terms stated in this Limited Warranty, Motorscycle.com agrees to replace covered component(s) if said component(s) is damaged or fails as a result of mechanical failure of one or more of the internal lubricated parts within the component’s stated warranty period from the Limited Warranty Start Date, if the component is being used under the conditions and in the manner intended and/or specified by the original manufacturer.
Remember, these unit are built for recreational or transportation use only. Warranty claims may be denied for abuse or misuse of the vehicle. Motorscycle.com is not responsible for any damages arising from abuse; accidents, collision or objects striking the vehicle; driving or riding through water deep enough to cause water to be ingested into the engine; fire or explosion; freezing; misuse, natural disasters; theft, vandalism or riot; use of contaminate or improper fluids or fuel; or any modifications not performed by Motorscycle.com.
Abuse or misuse may include:
- Stunt riding;
- Riding at constant wide open throttle
- Use of vehicle as a rental unit
- Damage caused by an accident
- Use of vehicle in a manner for which it was not designed or engineered
- Abuse and or damage caused by an inexperienced rider
- Improper adjustment or operation of the clutch; examples include dragging or slipping the clutch, causing premature burning of the friction plates
- Improper adjustment and/or operation of the brakes
- Improper gear engagement, for example engaging reverse while traveling forward
- Improper maintenance or not following Scheduled Maintenance Guide
- Repairs not performed by a professional technician or an Mechanic Licensed dealer
- Use of incorrect lubricants
- Improper initial setup
- Use of aftermarket parts for repairs
The Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part(s), fuel, oil, lubricant(s), or fluid(s). See your Owner’s Manual for correct fluid types and levels, and read the Scheduled Maintenance Guide for maintenance and service requirements.
The Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, the owner, are responsible for these items. Examples of this include: oil changes, oils; lubricants and other fluids, oil and air filters; brake lining and/or pads; tire rotations (where applicable); cleaning and polishing; clutch linings; engine tune-ups.
Parts Not Covered By the Limited Warranty:
Air Filter, Axles, Ball Joints, Batteries, Belts, Body Plastic, Bolts, Brake Pads, Brake Shoes, Cables, Chains, Clutch Wear Parts, Drive Belts, Drive Shifts, External Springs, Fasteners of All Types, Foot Pedals, Foot pegs, Fuel Filter, Gaskets, Grips, Hand Levers, Handlebars. Hoses, Light Bulbs, Lights, Mirrors, Oil Filter, Seals, Seats, Shift Levers, Shock Absorbers, Spark Plugs, Sprockets, Tires, Tubes, Wheel Rims, Wheel Spokes and Spoke Nipples.
If You Need Warranty Repairs:
All warranty repairs must be processed and performed by the Motorscycle.com. Always contact the use first! For warranty issues or repairs, must provide a copy of the original invoice showing our model number, vehicle identification number (VIN) and date of purchase, as well as a copy of your Consumer Motor Vehicle Delivery Preparation and Inspection Form, before we can warranty your product directly. In either case, after obtaining an RMA number from Motorscycle.com, you will be instructed to ship back the original parts. Motorscycle.com reserves the right to decline any warranty claim based on the criteria listed in the Coverage and Limitations portion of this Limited Warranty.
Any and all towing charges incurred are the responsibility of the customer.
Motorscycle.com does not pay for labor to repair or replace component(s) or part(s) subject to wear and tear (see: Parts Not Covered by Limited Warranty), or component(s) or part(s) sustaining damage from abuse, accident(s), and/or shipping under the terms of the Limited Warranty. The Limited Warranty does not cover any damages caused by or resulting from shipping, misuse, abuse, or other reason except for a manufacturer’s defect.
All warranted parts must first be sent to Motorscycle.com for inspection and verification of defect(s) for inspection and testing for defects. Until the parts are sent to us, replacement parts will not be sent under the terms of the Limited Warranty. Failure to do so may result in you getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.
Customers are responsible for shipping charges incurred from shipping warranty components to Motorscycle.com and repaired or replacement parts to the original owner under the terms of the Limited Warranty.
Motorscycle.com reserves the right to determine if damage is due to a manufacturer’s defect (defective materials or factory workmanship) and what is due to abuse or misuse of the vehicle. Motorscycle.com are not responsible for any time you lose, any inconvenience you might be caused, the loss of your transportation, loss of use, loss or damage arising from injury, rental vehicle(s), loss of profits, or loss of income, or for any other incidental or consequential damages you may have as the result of a failure of any component(s) or part(s).
This Agreement And Limited Warranty Is Null And Void If:
1. Motorscycle.com is not provided a reasonable opportunity to inspect a covered component or part prior to removal, repair, or replacement of any component(s) or part(s) covered under this Limited Warranty.
2. Damage to the component(s) or part(s) is caused by a non-covered component(s) or part(s), or by any component(s) or part(s) not purchased from Motorscycle.com.
3. The vehicle owner fails to follow the minimum maintenance and break-in requirements specified by Motorscycle.com in the Owner’s Manual and/or fails to provide proper service documents or records.
4. The vehicle is entered or used in any form of competitive riding.
No Implied Warranties or Agreements:
There are no agreements or warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, other than those stated in this Limited Warranty. This Limited Warranty extends only to the original customer and is non-transferable.
There Is NO Warranty On Motorscycle.com That Are Intended To Be Used For Racing Purposes Only
WAIVER OF LIABILITY
The following Waiver of Liability is a legal and binding contract, executed in the State of California.
By purchasing any items on this website,
I, as buyer, acknowledge and agree to be above 18 years or age or are the parent of a child under the age of 18 years. I, as buyer, acknowledge and understand that riding an all-terrain-vehicle (ATV), dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires strenuous exercise and various degrees of skill and experience for individual riders.
I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website.
I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders.
I, as buyer, agree to release and forever discharge Motorscycle.com or it’s parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Motorscycle.com or it’s parent company or your presence upon the premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacturer or distributor.
By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Motorscycle.com or it’s parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns.
I, as buyer, hereby certify that I am over the age of 18 years of age.
I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child’s activities with any items purchased from Motorscycle.com.
Customer must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. Purchaser understands the nature of motor scooter riding and motorcycle related activities and acknowledges that Purchaser is qualified to operate said motor scooter, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser ‘ products.
Warning! Riding activities of dirt bikes, scooters, ATVs, go karts, pocket bikes and UTVs involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by Purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to Purchaser, not readily foreseeable, and Purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of Purchasers participation in motorcycles riding activity.
OPERATION, REGISTRATION, AND LICENSE
Purchaser is responsible for registering and operating the motorcycles in accordance with local and state laws and ordinances. Seller makes no representations that the motor scooters, dirt bikes and ATVs are legal for operation in your City and State. Customers have read and understood the use of these products before purchasing.